SSE Helps National Healthcare Company Improve Processes and Productivity with Innovative Mobile Training Solution

RehabCare Group, a leading national rehabilitation services provider, was challenged with a need to train its staff of 15,000 practitioners dispersed among 1,300 locations on new application software being delivered on new point-of-care devices, the Apple iPod Touch. RehabCare Group partnered with SSE, an innovative St. Louis-based technology and education firm, to develop a mobile training strategy that would allow employees to be trained in an efficient, timely manner and minimize disruption to daily operations. The training solution had to be created not only to teach the staff how to use the new software, but also to teach them how to use the unfamiliar technology of the iPod Touch. To accomplish this, SSE developed a custom training solution to fit the iPod Touch framework so it could be accessed directly from the mobile point-of-care device. The solution included simulation exercises that allowed practitioners to rehearse using their application and the Touch device through real-world scenarios, which simultaneously improved their speed and accuracy with the new software. The solution was hosted via SSE’s custom Learning Management System (LMS), allowing RehabCare Group to track the progress of individual employees and create reports monitoring overall effectiveness. SSE also included a number of “How-To” videos and printable job aids as additional resources for the employees.

With the cutting-edge web-based mobile solution from SSE, RehabCare Group has completely transformed their training environment. Instead of managers from 1,300 locations having to travel to the corporate headquarters for training, RehabCare Group is now able to train employees right in the palm of their hand via the mobile point-of-care devices. This solution allows RehabCare Group to save time, resources, and money on travel expenses, as well as ensure a consistent training message is delivered to all employees. In addition, the transition to the new software and new point-of-care devices was completed seamlessly and within the aggressive time constraints. With the model of this customized learning solution, existing employees had no downtime on the job and minimal disruption in day-to-day patient care. The level of high touch instructional design incorporated into the solution allowed employees to more quickly grasp new processes, leading to higher all-around productivity.

The tracking and reporting of this learning solution allows RehabCare Group to obtain measurable results, ensuring training initiatives are a success. Hosted in SSE’s custom LMS, the learning creates not only on-demand access for current employees who may need refresher training, but also opens the door to countless opportunities to push out future training to RehabCare Group’s clinicians spread across the country and quickly onboard new employees, all in a cost-effective manner. RehabCare Group now features this training solution in their company PR resources as a way to attract the next generation of talent for their organization. SSE’s development of this revolutionary, high touch training solution delivered on a mobile platform with quantifiable results has truly take RehabCare to the next level – the tech level!